Shipping policy
Shipping Policy
1. Processing Time
All orders are processed and prepared for shipment within 1–3 business days.
Please note: No processing takes place on weekends or public holidays.
2. Shipping Time
We offer worldwide shipping with the following estimated delivery time:
- International: 7–10 business days
Please note that delays may occur during peak seasons or due to customs processing in certain countries.
3. Shipping Costs
We offer free worldwide shipping on all orders — no minimum purchase required.
4. Tracking Information
Once your order has been shipped, you will receive a tracking number via email so you can monitor your parcel at any time.
5. Customs & Import Fees
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
These charges are the responsibility of the customer.
We have no control over these additional fees.
6. Incorrect or Incomplete Address
We are not responsible for delays or lost packages caused by incorrect or incomplete address information.
Please ensure all details are accurate before placing your order.
7. Undeliverable Packages
If a package is returned to us due to unsuccessful delivery (e.g., wrong address or the package was not picked up), the customer may request a re-shipment.
In such cases, the customer is responsible for any additional shipping costs.
8. Damaged or Lost Packages
If your package arrives damaged or is reported lost by the courier, please contact us within 7 days of the delivery date or the loss notification:
We will arrange a replacement or a refund as quickly as possible.
9. Contact
If you have any questions about shipping or your order, feel free to reach out:
Company Name: VELOURE LIMITED
Registartion: 79236177
Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG